Refund Policy

Refund PolicyEffective Date: 12/12/2025

 

J&B Medical and Security Services Limited

36 Litchfield Street,Walsall,WS1 1TJ

Email: Jamie@jbmedicalandsecurityservices.co.uk

Phone: 07511 7825901.

 

Introduction At J&B Medical and Security Services Limited, we aim to provide high-quality medical and security services to all our clients. If you are not fully satisfied with a service or have concerns about charges, this Refund Policy outlines your rights and the procedure for requesting a refund.

 

2. Eligibility for Refunds

 

2.1 Service-Based Refunds

 

Refunds may be granted in the following situations:A service was not delivered as agreed in the contract or booking confirmation.A service was cancelled by J&B Medical and Security Services Limited.A material failure occurred in the delivery of the service due to our error.

 

2.2 Non-Refundable Circumstances

 

Refunds will not be issued for: Client cancellation within 48 hours of the scheduled service unless otherwise stated in an agreed contract.Situations where the service was delivered in full but did not meet subjective expectations not outlined in the agreement.Any third-party fees or materials already purchased on behalf of the client.

 

3. Cancellation Policy Clients may cancel a booking with at least 7 Days notice for a full refund or credit.Cancellations made within 5 days may be eligible for a partial refund at our discretion anything less than 5 days will be NON REFUNDABLE.

 

For long-term contracts, cancellation terms will follow the terms agreed within the service contract.

 

4. Refund Request ProcessTo request a refund, please contact us using one of the methods below:

 

Email: Jamie@jbmedicalandsecurityservices.co.uk

Phone: 07511 782590

Address: 36 Litchfield Street, Walsall, WS1 1TJ

 

 

Please provide:Your full nameDate of service Description of the issue Supporting documentation (if applicable)We aim to review and respond to all refund requests within 7–10 business days.

 

5. Refund MethodApproved refunds will be processed using the original payment method unless otherwise agreed. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

 

6. Amendments to This Policy J&B Medical and Security Services Limited reserves the right to update or amend this Refund Policy at any time. Any changes will be posted on our website with the revised effective date.

 

7. Contact Us If you have any questions regarding this Refund Policy or wish to make an inquiry, please contact us at:J&B Medical and Security Services Limited

36 Litchfield Street, Walsall, WS1 1TJ

Email: Jamie@jbmedicalandsecurityservices.co.uk

Phone: 07511 782590