Terms & Conditions

1. Complaints and Post Event Disputes

J&B Medical and Security Services Limited is committed to delivering high-quality services and welcomes all feedback, including complaints.

Any concerns or complaints must be raised within 24 hours of service delivery to allow for prompt investigation and, where appropriate, immediate resolution.
Complaints should be submitted in writing and include full details of the issue to assist with a thorough review.
J&B will acknowledge receipt of any complaint and aim to investigate and respond within a reasonable timeframe.

Complaints or disputes raised after the completion of the booking and outside of the 24-hour reporting window will not be eligible for any refund or compensation. This policy ensures that any issues can be addressed while services are actively being delivered or immediately thereafter.

2. Payment Methods

J&B Medical and Security Services Limited accepts the following payment methods:

Debit Card
Credit Card
Mastercard
Square payment links, including over-the-phone payments (2.5% processing fee applies)
BACS transfer

All payments must be made in accordance with the agreed terms outlined at the time of booking.

3. Late Payment and Debt Recovery

All invoices are payable in accordance with the agreed payment terms. Any invoice not settled by the due date will be deemed overdue.

In the event of late or non-payment:

The client agrees to be fully liable for all costs incurred in recovering outstanding sums.
This includes, but is not limited to, debt recovery fees, administration costs, solicitor’s fees, court fees, enforcement agent fees, statutory interest, and any other associated legal costs.

J&B Medical and Security Services Limited reserves the right to:

Suspend or withdraw services without notice where payment terms are breached; and
Pursue recovery of outstanding balances through legal action where necessary.

Interest may be charged on overdue balances at a rate of 8% per week, calculated from the due date until payment is received in full.

4. Disputed Charges

Any disputes relating to invoiced charges must be submitted in writing within 14 days of receipt of the invoice.

J&B Medical and Security Services Limited will:

Review all disputed charges promptly; and
Take reasonable steps to resolve the matter amicably and in good faith.

Failure to raise a dispute within this timeframe may result in the invoice being deemed accepted in full.

5. Taxes and Duties

The client is responsible for all applicable taxes, duties, levies, or government-imposed charges associated with the services provided by J&B Medical and Security Services Limited.

6. Currency Fluctuations

Any exchange rate fluctuations, currency conversion charges, or international transaction fees incurred during payment shall be borne solely by the client.

7. Confidentiality

All payment-related and financial information exchanged between J&B Medical and Security Services Limited and the client shall be treated as strictly confidential and used solely for the purpose of processing payments and fulfilling contractual obligations.

8. Governing Law and Jurisdiction

These Payment Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, including the Small Claims Court or High Court, as appropriate.

9. Amendment and Termination

J&B Medical and Security Services Limited reserves the right to amend or update these Payment Terms and Conditions at any time. Where reasonably practicable, prior notice of any changes will be provided.

Either party may terminate services in accordance with the termination provisions set out in the relevant service agreement or contract.

10. Entire Agreement

These Payment Terms and Conditions constitute the entire agreement between J&B Medical and Security Services Limited and the client in relation to payment for services and supersede all prior agreements, understandings, or arrangements, whether written or oral.

Cancellation Policy

Clients may cancel a booking by providing at least 7 days’ written notice to receive a full refund or account credit.

Cancellations made within 5 to 6 days of the scheduled service may be eligible for a partial refund of 50%.
Cancellations made with less than 5 days’ notice are strictly non-refundable.

For long-term or ongoing contracts, cancellation terms shall be governed by the provisions outlined in the applicable service agreement.

11. Acceptance

By proceeding with a booking or engaging the services of J&B Medical and Security Services Limited, the client confirms that they have:

Read
Understood; and
Agreed to be bound by these Payment Terms and Conditions

Reminder:

In the event of late or non-payment, all debt recovery processes will be handled through Athena Collections Limited, our appointed third-party debt recovery agency.

Clients acknowledge and agree that Athena Collections Limited is authorized to take all reasonable steps to recover outstanding amounts on our behalf. This may include, but is not limited to:

Debt handling and administration fees
Court costs or legal fees associated with pursuing the debt
Enforcement agent fees if legal action is required
Any other charges reasonably incurred in the process of debt recovery

All such costs are the responsibility of the client and will be added to the total outstanding balance. By engaging our services, clients accept that non-payment may result in additional charges and escalation through legal channels if required.

J&B Medical and Security Services Limited reserves the right to suspend or withdraw services immediately where payment obligations are not met, while retaining the right to pursue full recovery of all outstanding sums, including fees applied by Athena Collections Limited.

Registered Company Address:Unit 1 Reaymer Close | Walsall | West Midlands | England | WS2 7QZ

Registered Company Number: 15440804

Registered VAT Number: 477986704