Terms & Conditions
Complaints and Post-Event Disputes
J&B is committed to delivering high-quality services and welcomes feedback or complaints. Any concerns must be raised within 24 hours of service delivery to allow immediate investigation and resolution.
Complaints or disputes raised after the completion of the booking will not be eligible for a refund. This policy ensures that issues can be addressed promptly while services are actively being delivered.
Payment Methods
Accepted payment methods include:
• Debit Card
• Credit Card
• Mastercard
• Square Payment Links Including over the phone payments (2.5% Processing fee charge)
• BACS Transfer
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Late Payment and Debt Recovery
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All invoices are payable in accordance with the agreed payment terms. Any invoice not settled by the due date will be deemed overdue.
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In the event of late or non-payment, the client agrees to be fully liable for all costs incurred in the recovery of outstanding sums. This includes, but is not limited to, debt recovery and administration fees, solicitor’s fees, court fees, enforcement agent fees, statutory interest, and any other legal or associated costs incurred in pursuing payment.
We reserve the right to suspend or withdraw services without notice where payment terms are breached, and to recover outstanding balances through legal action if necessary.
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In the event of late payment, the client shall be liable for interest charges accruing at a rate of 8% per week on any outstanding balance, calculated from the due date until payment is received in full.
Disputed Charges
Any disputes regarding invoiced charges must be submitted to J&B in writing within fourteen (14) days of receipt of the invoice. J&B will review and address disputed charges promptly with the intention of resolving matters amicably.
Taxes and Duties
The client is responsible for all applicable taxes, duties, or government-imposed charges associated with the services provided by J&B Medical and Security Services Limited.
Currency Fluctuations
Any exchange rate fluctuations, conversion charges, or international transaction fees incurred during payment shall be borne solely by the client.
Confidentiality
All payment-related information exchanged between J&B Medical and Security Services Limited and the client shall be treated as confidential and used solely for the purpose of processing payment transactions.
Governing Law and Jurisdiction
These payment terms and conditions shall be governed by and construed in accordance with the laws and regulations applicable within the United Kingdom and relevant Financial Conduct Authority principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the Small Claims Court or High Court, as applicable.
Amendment and Termination
J&B Medical and Security Services Limited reserves the right to amend or modify these payment terms and conditions at any time, with prior notice where reasonably possible.
Either party may terminate services in accordance with the termination provisions outlined in the applicable service agreement or contract.
Entire Agreement
These payment terms and conditions constitute the entire agreement between J&B Medical and Security Services Limited and the client in relation to payment for services and supersede all prior agreements or understandings, whether written or oral.
Acceptance
By proceeding with a booking or engaging the services of J&B Medical and Security Services Limited, the client confirms that they have read, understood, and agreed to be bound by these Payment Terms and Conditions.